Need assistance with your Verizon account or services? Whether you’re a Verizon Wireless, Fios, or Home Internet customer in the United States, there are several ways to get help with billing, technical issues, plan changes, or general inquiries. Knowing the different contact methods can help you connect with support efficiently.
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Contacting Support by Phone
Speaking directly with a representative is often helpful for resolving complex problems. Verizon uses different numbers for various needs:
General Wireless & Home Service/Technical Support
For most questions or issues related to Mobile (Wireless), 5G Home Internet, LTE Home Internet, or Fios services (including billing and technical support):
- Phone Number: 1-800-922-0204 (or dial *611 from your Verizon mobile phone for wireless issues)
- General Service/Billing Hours (Local Time):
- Monday – Saturday: 8:00 AM to 7:00 PM
- Sunday: 8:00 AM to 5:00 PM
- Technical Support Hours (Local Time):
- Monday – Sunday: 8:00 AM to 9:00 PM (Note: Time zone is local to your area; Pacific Time for HI/AK. 24/7 support might be available for specific critical repairs or premium paid services.)
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Sales Department
If you want to sign up for new Mobile, 5G/LTE Home, or Fios service:
- Phone Number: 1-800-225-5499
- Hours (Eastern Time – ET):
- Monday – Saturday: 8:00 AM to 10:00 PM ET
- Sunday: 9:00 AM to 10:00 PM ET
Prepaid Customer Service
For support related to Verizon Prepaid accounts:
- Phone Number: 1-888-294-6804
- Hours (Eastern Time – ET):
- Monday – Saturday: 8:00 AM to 7:00 PM ET
- Sunday: 8:00 AM to 5:00 PM ET
Digital Support Channels
For convenience and 24/7 access to certain tasks, utilize Verizon’s online resources:
My Verizon Website & App (24/7 Self-Service)
This is often the quickest way to manage your account. Log in anytime via the website or mobile app to:
- View detailed bills and payment history
- Make secure payments
- Check data, talk, and text usage
- Manage your plans and add/remove features (perks)
- Access troubleshooting guides and tools
- Check order status
Online Chat
- Availability: Find the chat option on the Verizon website or within the My Verizon app.
- Verizon Assistant: An automated chatbot can provide instant answers to common questions 24/7.
- Live Agents: If needed, you can often connect with a live chat agent, typically during general phone support hours (Local Time).
Social Media
- Verizon often provides customer support assistance through their official accounts on platforms like Facebook Messenger or X (formerly Twitter) (@VZWSupport).
In-Person Support at Verizon Stores
- Services: Visit a Verizon corporate store or authorized retailer for device purchases, upgrades, accessory sales, bill payments, and some basic troubleshooting or account support.
- Hours & Limitations: Store hours vary significantly by location. Complex issues might still require contacting the main phone or online support channels. Use Verizon’s online store locator to find nearby stores, check hours, and potentially schedule an appointment.
Preparing Before You Contact Support
When you need to reach verizon customer seevice via phone or live chat, having the following ready can speed up the process:
- Your Verizon Account Number or the primary phone number associated with the account.
- Your Account Security PIN or the ability to answer security questions to verify your identity.
- Specific details about your question or issue (e.g., bill dates, error codes, device model).
