When your business relies on Verizon for wireless, internet, or other communication services, knowing the correct phone number to call for support or sales inquiries is essential. Verizon Business offers dedicated lines for different types of services and customer segments within the United States to ensure you reach the team best equipped to help. This guide breaks down the key verizon business number options.
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Business Customer Service Phone Numbers
For existing Verizon Business customers needing assistance with billing, account management, or general service inquiries.
Wireless Service Support (My Business Wireless)
If your business uses Verizon Wireless for mobile phones, tablets, hotspots, or IoT devices, and you primarily manage your account through the My Business Wireless portal:
- Customer Service Phone Number: 1-800-922-0204
- Hours of Operation:
- Monday – Friday: 8:00 AM – 8:00 PM EST
- Saturday: 8:00 AM – 5:00 PM EST
- Sunday: Closed
Wireline Service Support (Fios Internet/TV, Traditional Phone – My Business Wireline)
For businesses using Verizon Fios Internet, Fios TV, or traditional wireline phone services, managed through the My Business Wireline portal:
- General Customer Service Phone Number: 1-800-837-4966
- General Service Hours:
- Monday – Friday: 8:30 AM – 6:00 PM EST
- Repair Service Phone Number: 1-800-837-4966 (Same number as general service)
- Repair Service Hours: Daily 24/7 (Crucially, repair support for these essential wireline services is available around the clock).
Enterprise Customer Support (Verizon Enterprise Center)
For larger enterprise clients managing complex services via the Verizon Enterprise Center (VEC) portal:
- Primary Customer Service Phone Number (US/Canada): 1-800-569-8799
- Hours of Operation:
- Monday – Friday: 9:00 AM – 6:00 PM ET
- (Specific VEC tools or services might have other dedicated support lines; check within the VEC portal).
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Public Sector Support
Verizon maintains specialized support teams for government and educational institutions:
- Contact: Dedicated phone numbers exist for Federal, State & Local Government, Education (K-12/Higher Ed), and Public Safety agencies.
- Finding the Number: Due to the specialization, it’s best to visit the Public Sector support page on the Verizon Business website to find the precise contact number relevant to your agency or institution. Hours are typically standard East Coast business hours (e.g., Mon-Fri 8 AM – 5 PM ET).
Verizon Business Sales Phone Numbers
Interested in signing up for new business services or exploring different solutions? Contact the appropriate sales team:
- Small & Medium Business (Mobile – 1-500 employees): 1-800-526-3178 (Often has extended hours including weekends – verify current hours online).
- Small & Medium Business (Fios/Wireline): Numbers often vary based on employee size (e.g., 1-19 employees: 1-888-586-5445). Check the Verizon Business contact page.
- Enterprise Sales: 1-877-297-7816 (Typically Mon-Fri 8 AM – 5 PM ET).
- Public Sector Sales: Use the specific numbers listed on the Verizon Business Public Sector contact page (often the same as their support numbers).
International Support for Business Customers
If you are a US-based Verizon Business customer traveling abroad and need support:
- Primary International Support: Call +1-908-559-4899 (Standard international toll charges will apply).
- Toll-Free Numbers: Verizon also provides specific toll-free numbers for contacting support from many different countries. Check the Verizon Business international support guide online before you travel.
Preparing for Your Call
To make your interaction with any verizon business number efficient:
- Have your Verizon Business Account Number ready.
- Ensure you are an authorized contact on the account.
- Know the specific phone number, service ID, or device details related to your issue.
- Be prepared to clearly describe your question or the problem you are experiencing.
Alternatives to Calling
Remember that phone support isn’t the only option:
- Online Portals: My Business Wireless, My Business Wireline, and Verizon Enterprise Center offer extensive 24/7 self-service capabilities for billing, management, ordering, and support tickets.
- Online Chat: Live chat support is often available through the business portals or website during business hours.
