Running a business in the United States means relying on dependable communication and internet services. When you need support for your Verizon Business account, knowing the correct phone number to call can save valuable time and connect you with the right team efficiently. Verizon offers several dedicated lines depending on your service type and business size. This guide outlines the primary verizon business customer service phone number options.
Contents
Key Support Numbers for Business Customers
Verizon segments its business support, so using the number corresponding to your service or account portal is usually best.
My Business Wireless Support
For businesses managing Verizon Wireless mobile services (smartphones, tablets, hotspots) primarily through the My Business Wireless portal:
- Customer Service Phone Number: 1-800-922-0204
- Hours of Operation:
- Monday – Friday: 8:00 AM – 8:00 PM EST
- Saturday: 8:00 AM – 5:00 PM EST
- Sunday: Closed
Read more about:verizon message app
My Business Wireline Support (Fios Internet & TV)
For businesses managing Verizon Fios Internet, Fios TV, or traditional wireline services through the My Business Wireline portal:
- General Customer Service Phone Number: 1-800-837-4966
- General Service Hours:
- Monday – Friday: 8:30 AM – 6:00 PM EST
- Repair Service Phone Number: 1-800-837-4966 (Same number as general service)
- Repair Service Hours: Daily 24/7
Verizon Enterprise Center Support
For larger enterprise clients using the Verizon Enterprise Center (VEC) portal to manage complex services:
- Primary Customer Service Phone Number (US/Canada): 1-800-569-8799
- Hours of Operation:
- Monday – Friday: 9:00 AM – 6:00 PM ET
- (Note: Specific support numbers, like 877-777-7176 for IAC, might exist within VEC with potentially different hours; consult your VEC portal or account manager.)
Public Sector Support
Verizon provides dedicated support lines for government and education clients:
- Federal Government: 1-877-297-7816 (Typically Mon-Fri, 8 AM – 5 PM ET)
- State & Local Government: Specific numbers often exist for wireline vs. wireless (e.g., Wireless: 844-825-8389). Check the Verizon Business website for the correct number. (Typically Mon-Fri, 8 AM – 5 PM ET).
- Education (K-12 & Higher Ed): 844-825-8389 (Typically Mon-Fri, 8 AM – 5 PM ET).
- Public Safety: Specific numbers often exist (e.g., 877-288-9473 or 844-825-8389). Check the Verizon Business website. (Typically Mon-Fri, 8 AM – 5 PM ET).
Contacting Verizon Business Sales
If you are interested in starting new service or adding significantly different services, contacting the sales department directly is recommended:
- Small & Medium Business (Mobile): 1-800-526-3178 (Often has extended hours, including weekends).
- Small & Medium Business (Fios/Wireline): Numbers vary based on employee count (e.g., 1-19 employees: 1-888-586-5445).
- Other Segments: Dedicated sales numbers exist for Enterprise and Public Sector clients.
- Recommendation: Visit the “Contact Us” section of the Verizon Business website to find the most appropriate sales number for your business size and needs.
Preparing for Your Call
To make your call to the verizon business customer service phone number more efficient:
- Have Account Information Ready: Know your Verizon Business Account Number.
- Authorization: Ensure you are an authorized contact (Account Owner/Manager) for the account.
- Specific Details: Have the relevant phone number, circuit ID, service address, or device information related to your inquiry.
- Issue Description: Be ready to clearly explain the problem or the request you have.
Alternative Support Channels
While this guide focuses on phone numbers, remember that Verizon Business also offers support through:
- Online Portals (My Business / VEC): Available 24/7 for account management, bill payment, ordering, creating support tickets, and accessing resources.
- Online Chat: Live chat is often available via the business portals or support website during business hours.
