Ready to switch to Verizon Wireless, upgrade your phone, or sign up for Fios or 5G Home Internet? Knowing the different ways you can order verizon products and services makes the process smooth and convenient. Whether you prefer shopping online, speaking to someone directly, or visiting a store, here’s a guide to placing your order.
Contents
Ordering Online via the Verizon Website
This is often the most convenient method, available 24/7 from anywhere with an internet connection.
- Browse Products & Services: Navigate the Verizon website (verizon.com for consumers or for business needs). Explore mobile phones, wireless plans, home internet options (Fios, 5G Home, LTE Home), TV packages (if applicable), and accessories.
- Check Availability (Home Services): If ordering Fios, 5G Home, or LTE Home Internet, the crucial first step is to enter your full street address to confirm service availability at your location. The website will show which services and speed tiers you qualify for.
- Select Items & Plans: Choose the specific device (e.g., iPhone, Samsung Galaxy), plan (e.g., Unlimited Plus, Fios 1 Gig), or service package you want and add it to your cart.
- Customize (If Applicable): Select device colors, storage sizes, or specific TV channel preferences (like for Your Fios TV). Add any desired accessories.
- Proceed to Checkout: Go to your shopping cart to review your selections.
- Enter Customer Information: You’ll be prompted to indicate if you are a new or existing customer.
- New Customers: You will need to provide personal details (name, address, contact info), likely your Social Security Number for a credit check (for postpaid services), and payment information. If bringing your number from another carrier, have your old account number and transfer PIN ready. If bringing your own device (BYOD), have its IMEI ready to check compatibility.
- Existing Customers: You will typically log into your My Verizon account to proceed with upgrades or adding new lines/services.
- Review & Confirm: Carefully review all order details, including monthly costs, one-time fees (like activation/upgrade fees, though sometimes waived), promotional terms, and device payment agreement details (if financing). Accept the terms and conditions.
- Place Order: Submit your order.
Read more about: verizon internet plans prices
Ordering via the My Verizon App
For existing Verizon customers, the My Verizon app offers a convenient way to manage your account and often place orders directly.
- Upgrades & New Lines: Log into the app, navigate to the “Shop” or “Devices” section. You can check your upgrade eligibility, browse new phones or devices, select plans, and complete the checkout process within the app.
- Adding Perks/Services: You can easily add plan perks (like Apple One, Disney Bundle) or manage connected device plans through the app.
Ordering by Phone
If you prefer personalized assistance or have questions, you can order verizon services by calling their sales departments.
- Consumer Sales (Wireless & Home): 1-800-225-5499 (Check website for current hours, often includes evenings and weekends).
- Fios Sales (Alternative): 1-800-VERIZON (1-800-837-4966) (Check website for current hours).
- Business Sales: Dedicated numbers exist based on business size and service type (check the Verizon Business “Contact Us” page).
- Process: A sales representative will guide you through checking service availability, selecting plans and devices, processing credit checks (if needed), and completing the order. Have your personal and payment information ready.
Ordering In-Store
Visiting a Verizon corporate store or an authorized retailer allows for a hands-on experience.
- Find a Store: Use the store locator on Verizon’s website to find nearby locations and check their hours. Scheduling an appointment online beforehand is often recommended.
- Services: Store representatives can help you choose phones and plans, check home internet availability, process orders and upgrades, handle trade-ins, and provide device setup assistance.
- Bring ID: Be sure to bring a valid government-issued photo ID and any necessary payment/account information.
After You Order Verizon Services
- Confirmation: You should receive an email and/or text message confirming your order details, including an Order Number. Keep this for your records.
- Tracking: You can typically track your order’s progress (Processing, Shipped, Delivered, Installation Scheduled) using the Order Number on Verizon’s website or through your My Verizon account.
- Shipping: If you ordered a physical product, you’ll receive a separate shipping confirmation with a carrier Tracking Number once it ships.
- Installation: For Fios service requiring professional installation, Verizon will confirm your appointment date and time.
